For students in universities and research institutions, the real-time fluorescent quantitative PCR system is an indispensable tool for experiments and data generation. Whether for gene expression analysis, pathogen detection, or genotyping, it provides precise and reliable support. However, improper maintenance can lead to instrument downtime, delaying projects and wasting precious samples. With this daily maintenance guide and Rocgene’s dedicated after-sales service, your experiments will run smoothly and worry-free!

I. Basic Maintenance

1. External Cleaning

The instrument exterior easily accumulates dust and reagent residues, which may affect appearance and even internal components. Use a clean, soft cloth dampened with water or neutral detergent to gently wipe the casing and control panel. Avoid corrosive cleaners and prevent liquid from entering the instrument.

2. Reaction Well Cleaning

Dust or impurities in the reaction wells interfere with PCR amplification and fluorescence detection. Clean regularly (approximately every 3 months) using a rubber bulb. If reagent enters the wells, wipe with a lint-free cloth dampened with 70% alcohol.

3. Instrument Protection & Regular Software Updates

Turn off the instrument when not in use to extend its lifespan. Do not shut down immediately after use; keep in standby for 10 minutes to allow the block to cool to room temperature with the fan running. Rocgene continuously optimizes software and adds new functions. Contact our after-sales engineers to get the latest version for the best user experience.

II. Choose Rocgene for Worry-Free After-Sales Service

Although daily maintenance of qPCR systems seems simple, improper handling can easily damage the instrument and affect results. With a Rocgene qPCR system, you no longer need to worry about maintenance—true peace of mind.

1. Professional Maintenance Team

Rocgene has an experienced, highly skilled professional maintenance team. All members receive rigorous training and certification, with solid theoretical knowledge and practical expertise in servicing all types of qPCR systems. For any maintenance issue, just one call brings a fast, professional, and efficient response.

2. Regular On-Site Maintenance

To keep your instrument in optimal condition, Rocgene provides scheduled on-site maintenance. Our technicians perform thorough inspection, cleaning, calibration, and troubleshooting according to strict protocols, preventing failures from long-term use. This extends instrument life and ensures accurate, reliable results for your experiments.

3. Comprehensive After-Sales Support System

Rocgene has built a complete after-sales support system providing one-stop, full-range service including installation, commissioning, operation training, maintenance, and repair. During installation, our technicians provide detailed on-site setup and professional training to ensure confident operation. For any issues, reach us via phone, email, or online support for prompt solutions that keep your experiments on track.

III. Brand Strength: Rocgene’s Commitment to Excellence

Founded in 2016, Rocgene (Beijing) Scientific Instruments Co., Ltd. is a high-tech biotechnology company driven by core technologies, founded by scientists and industry professionals.

Rocgene specializes in translating cutting-edge life science technologies into clinically relevant medical research products, developing proprietary scientific and molecular diagnostic instruments with independent intellectual property.

Rocgene has been awarded National High-Tech Enterprise, Beijing Specialized, Sophisticated, Unique, and New Small and Medium Enterprise, and Zhongguancun High-Tech Enterprise. It holds 4 Class III medical device registrations, 17 Class I filings, 30 CE certificates, 4 US FDA certifications, 4 UK MHRA certifications, and 3 Indonesia NADFC certifications. The company owns 69 patents (42 invention, 13 utility model, 14 design) and 47 software copyrights. To date, Rocgene products have been exported to nearly 20 countries.

Our intelligent Xuzhou manufacturing base with a 10,000‑level clean workshop ensures every instrument passes strict quality inspection. From R&D to after-sales, Rocgene provides full lifecycle technical support for worry-free lab operation.

IV. Related Products

Featuring a novel Fresnel lens optical system, time-resolved signal acquisition, and proprietary thermal control technology, the Archimed® series delivers superior detection sensitivity, outstanding temperature accuracy and uniformity, intuitive operation, and comprehensive analysis functions. Global design and manufacturing standards grant Archimed instruments international-level quality.

Supporting 384‑well high-throughput qPCR, the system integrates an innovative optical detection module, patented time-resolved technology, a unique hollow thermal block, and user-friendly, full-featured software. Ready to use right out of the box, backed by full after-sales service, it enables worry-free experiments and efficient research.

On the journey of scientific discovery, we never let instrument issues hold you back. Rocgene after-sales service is your most reliable lab partner—quiet yet omnipresent, professional and caring. For technical support or customized maintenance plans, contact the Rocgene professional team.

After-Sales Hotline: 010-86229225 ext. 2 | Technical Support: 400-860-5168 ext. 4483
Official Website: http://www.rocgene.com